Jili Games Privacy Policy — How Your Information Is Collected and Protected

We collect certain information when you register or use our services on jili games. The sole purpose of this collection is to provide you with the best experience and keep your account secure.

Information You Provide Directly:

• Name and date of birth (for KYC verification)
• Mobile number (for OTP and communication)
• National ID or passport number (for age and identity verification)
• Mobile banking number (for payment processing)
• Email address (if provided)

Automatically Collected Information:

• IP address and device information (for security verification)
• Login time and location data (to detect suspicious login activity)
• Gaming history and transaction records (for dispute resolution and fraud prevention)
• Browser & app usage data (for service improvement)

We only collect what we actually need. Collecting unnecessary information goes against our policy.

Jili games never sells your data or shares it with third parties for advertising purposes. Every use of your information is clearly outlined below:

Messages sent to your mobile number will only relate to account information and promotional offers. If you prefer not to receive promotional messages, you can turn them off in settings.

This is the most important question for many users — and the answer is straightforward: jili games never sells your data. However, limited information may be shared in certain specific situations:

Shared in limited circumstances:

• Payment Processor: Mobile banking services like bKash, Nagad, and Rocket only receive the information needed to complete a payment. They cannot see your gaming data.
• Law Enforcement: We may be required to share information in compliance with a valid court order or government investigation. This is a legal obligation on our part.
• Technology service providers: The companies that manage our servers, cloud infrastructure, and security technology may access limited data as needed to perform their services. All of them are bound by strict confidentiality agreements.

Jili games follows the highest industry standards to protect user data, with security measures in place at both the technical and administrative levels.

Technical Security Measures:

• 256-bit SSL encryption with TLS 1.3 is used for all data transmissions
• Stored data is also secured with AES-256 encryption
• Passwords are never stored directly — only a one-way hash is kept
• 24/7 server monitoring and intrusion detection systems are active
• Regular data backups stored at secure off-site locations

Administrative Safeguards:

• Jili games staff can only access the data required for their specific role
• Every data access is logged and reviewed regularly
• All staff are bound by strict confidentiality agreements
• Regular third-party cybersecurity audits are conducted

In the event of a security breach, jili games is obligated by law to notify affected users as quickly as possible — a commitment we will always uphold.

Jili games uses cookies and similar technologies on its website and app. Cookies are small files stored on your device that help improve your experience.

The types of cookies we use:

• Essential Cookies: Used to maintain login sessions and ensure security. Disabling these will prevent the site from functioning properly.
• Functional Cookies: Used to remember your language preference, theme settings, and login details — making your experience smoother every time.
• Analytics Cookies: We use data on which pages are most visited and where issues arise to improve the site. This information is entirely anonymous.

Cookies can be managed from your browser settings. However, disabling essential cookies may affect login or payment functionality.

Jili games is strictly for users aged 18 and above. We never knowingly collect personal information from anyone under 18.

Age is verified through the KYC process at registration. If a minor registers using false information and this is later discovered, the account will be immediately closed and all collected data deleted.

If a parent or guardian believes their minor child has registered on jili games, please contact support@jiligames.express. We will resolve the matter promptly.

The jili games platform may at times include third-party services or links — such as payment gateways or game software providers. When you use these services, the respective provider's own privacy policy will apply.

Jili games is not responsible for the privacy practices of third-party websites or services. However, we only work with service providers that follow high-standard data protection policies.

For payments, only the information needed to complete a transaction is shared with mobile banking services like bKash or Nagad — they cannot see your gaming history or balance.

Jili games may update this Privacy Policy from time to time. For any significant changes, you will be notified via SMS or app notification at least 7 days in advance. Continued use of the service after changes take effect will be considered acceptance of the updated policy.

If you have any questions or concerns about this Privacy Policy, please reach out to us directly:

• Email: support@jiligames.express
• Live Chat: 24/7 Bangla Support — Help Center

For privacy-related complaints, our dedicated team aims to respond within 24 hours.